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Leading product design for a SaaS health platform

Creation of the core product from the ground up while utilizing an agile approach

Description

Mobile Health Platform for Decentralized Clinical Trials

The Mobile Health Platform is a highly configurable clinical trial system used to build clinical trials with a web and mobile end-user interface.

My work for this product is under an NDA. To discuss further, please contact me.

Tools Used

Adobe XD
Overflow
Abstract
Miro
Zeroheight
Storybook
Git
Maze

My Responsibilities

Wearing All the Cool Hats of Experience Design

1

Design System

I created and managed the product's design system, wrote its documentation, and collaborated with developers to build it in Storybook.
2

Research & Ideation

I conducted research and ideation exercises such as brainstorming and storyboarding to find innovative solutions for product features.
3

Wireframes & Prototypes

I designed user experiences beginning with sketches followed by low fidelity wires, high fidelity mockups and then detailed, interactive prototypes.
4

Example Mapping

I participated in example mapping reviews and product planning sessions, exploring problem areas and deciding on acceptance criteria to build new features.
5

Usability Testing

I performed usability tests and analyzed the collected data to validate or invalidate designs, and to make decisions on where the team should continue to iterate.
6

Directing Designers

I provided direction for other designers in the UX team by bringing forth helpful feedback and resources to execute design tasks efficiently.

Team Work

This was a highly collaborative project including daily scrum, brainstorming sessions and example mapping with product owners, designers, developers and QA team members.

Below are just some of the features I have designed with the team for both web and mobile:

  • Registration, login, and ID verification processes
  • Interactive data dashboards and KPI reports
  • User management and user role permissions
  • Appointments scheduling and video consultations
  • CMS: creation and customization of content
  • Notifications inbox and message center
Achievement

Single Source of Truth

There Was a Problem

The product struggled with inconsistency in look and functionality. A user would visit two different pages in the same app, and would have difficulty saying they are part of the same product.

An Idea Was Born

I took this opportunity to start a conversation about the importance of creating a UI library that can benefit all teams. We formed a team of designers and front-end developers to achieve the goal.

Successful Outcome

In just a few months a detailed design system documentation emerged. It allowed us to define behaviors, visually unify the product, and highlight the importance of accessibility and inclusivity.

Ready To See What's Next?

Redesign of clinical study web portal

Learn More